Fulfillment and Delivery Policy

This policy explains how Meridian Vitality LLC ("Meridian") services are provided: the online assessment and independent provider review, the optional membership, and prescription fulfillment by licensed pharmacies. It supplements our Terms of Use. How to cancel, and how refunds work, is explained in our Cancellation and Refund Policy.

Purchases are not yet offered through the website or your account: no membership, medication, laboratory testing, shipping or clinical-review charge can be bought yet. Before any purchase, the charges that apply to you, with their amounts, billing frequency and renewal terms, will be shown to you, and no charge is made until you authorize payment.

Contact us at support@meridian-vitality.com or 404-805-5761 for questions about your account, an order, billing or cancellation.

1. Online assessment and independent provider review

Your assessment is reviewed online by an independent licensed provider. Initial review generally takes 24–48 hours. Additional information, laboratory testing or a live consultation may affect timing.

The provider decides whether treatment is clinically appropriate. Submitting an assessment or creating an account does not authorize a purchase, and it does not guarantee that a provider will prescribe treatment. Meridian is not a medical practice or a pharmacy.

2. Optional membership

Membership is optional and is not required to obtain a prescription. Treatment depends on a licensed provider's independent clinical evaluation.

Your membership begins on the purchase date. Choose monthly billing or annual payment in advance. Cancelling stops the next renewal; it does not create a prorated refund for the current paid period.

3. Prescription fulfillment by a licensed pharmacy

Medication is fulfilled only when a licensed provider prescribes it. When a provider prescribes treatment, a licensed pharmacy processes and fulfills the prescription. Meridian does not dispense medication.

Pharmacy processing happens before shipping. Processing time can vary with the prescription and the pharmacy.

4. Shipping and delivery

After processing, the pharmacy dispatches your prescription for delivery to the shipping address you provide. Prescriptions requiring refrigeration are sent using overnight shipping after dispatch; this does not mean delivery the day after your assessment.

Delivery timing depends on the pharmacy, the carrier and your location. Meridian does not guarantee a particular shipment or delivery date.

5. Laboratory testing

If a provider orders laboratory testing, it is performed by an independent laboratory. Any laboratory charge, and its terms, will be shown to you before you authorize payment.

6. Charges, shown before you pay

Medication, shipping, consultation or clinical-review, laboratory and optional membership charges are shown separately, in U.S. dollars (USD), when they apply, together with the total due, before you authorize payment. Individual treatment pricing is shown in your Meridian account before purchase.

7. Questions about an order

Contact us at support@meridian-vitality.com or 404-805-5761 for questions about your account, an order, billing or cancellation.

Meridian Vitality LLC
11175 Cicero Drive, Ste. 100
Alpharetta, GA 30022
Email: support@meridian-vitality.com
Phone: 404-805-5761